March 15, 2018: The End of Door to Door Sales?;
New legislation fights high pressure sales tactics.
By Security Committee, Hintonburg Community Association.
The salespeople were very aggressive and the number of complaints we heard skyrocketed. Police were also being called because the salespeople would not take “No” for an answer and would not leave.
Have you ever had a salesperson come to the door that you could not get rid of? Did you make the mistake of opening the screen door and then could not get it closed, or allowed the person just inside the door on a cold day and then could not get the person out.
Have you ever had to call police because the salesperson would not leave or was aggressive and demeaning if you would not agree to sign a contract? These are all experiences people in Kitchissippi and within Ottawa have experienced over at least the last 7 years with aggressive door to door sales.
As of March 1 this year, the province banned door-to-door sales of certain items: air cleaners, air conditioners, air purifiers, duct cleaning services, furnaces, water filters, water heaters, water purifiers, water softeners, water treatment devices, and bundles of these goods and services.
Another key part of the legislation is that businesses will only be able to sign a contract in the person’s home if the person contacted the business ahead of time and invited them to their home to purchase the service. Businesses must document how the contact was made and any contracts that do not follow these rules will be considered void, and resident will be able to keep the goods and services with no obligations.
For more information see: tinyurl.com/ya3fakr .
( http://www.ontario.ca/page/door-door-sales-and-home-service-contracts )
How did this legislation come about? The summer and fall of 2011 saw a growing increase, both in this area and across the City, in door-to-door salespeople with contracts for rental water heaters and furnaces.
The salespeople were very aggressive and the number of complaints we heard skyrocketed. Police were also being called because the salespeople would not take “No” for an answer and would not leave.
The Hintonburg Community Association (HCA) was alerting residents about the issue and recommendations from police on how to deal with concerns. We collected impact statements and heard devastating stories of some seniors who signed contracts, had their furnace or water heater removed within a day and ended up with a very expensive rental contract. We heard of abusive and offensive comments made to resident by these salespeople.We forwarded the impact statements to the police, MPP Yasir Naqvi and the Ministry of Consumer Affairs.
In 2012 Cst. Andrew Milton, Community Police Officer at the time, contacted the head office of the company that was causing the concerns here. He asked them for a meeting and when they heard that a representative from MPP Naqvi’s office would also be attending they sent a senior executive from the U.S.
The representative disavowed that the high pressure tactics we were experiencing were company policy. They said they would speak to the local sales reps and they invited Cst Milton to speak to their trainees to explain the law to them. As a result of the meeting the complaints in this area stopped for a few years, however it was clear from other media reports that the problems had just moved to other areas.
This recent legislation is very welcome. Loopholes will certainly be found but hopefully the province will move quickly to plug those as well.
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